FAQs

General

What is Saferoom?

Saferoom is a set of mobile and desktop applications that offer zero-knowledge functionality for popular online platforms (Evernote, Dropbox, Google Drive, OneNote and etc.). First supported platform is Evernote

What is zero-knowledge encryption?

Zero-knowledge encryption is a concept when user can protect his data using only his password (encryption key) and he is the only one who can access this data. This password or encryption key is stored on user’s local PC/tablet/mobile phone and is never sent to the Internet. If user forgets his password, he won’t be able to restore it and data, protected using this password, will be lost.

How can I protect my Evernote data using Saferoom Desktop clients?

To protect your data Saferoom Desktop client uses 4 special LOCAL notebooks. These notebooks are created automatically during Saferoom first launch and then can be changed during runtime. You put the notes you want to protect into these notebooks and initiate the encryption procedure. Then these encrypted notes can be put into some special SYNCED notebook and uploaded to Evernote cloud. Then these notes can be accessed from PC/tablet/mobile phone.

For more information about how to protect your data using Saferoom on different platforms please check the following sections:

What about Saferoom iOS? Can I use it to protect my data?

Yes, but Saferoom iOS works directly with Evernote API and doesn’t create any notebooks. When you create encrypted item using Saferoom iOS, it first creates a note, encrypts it using your password and then uploads already encrypted note to Evernote cloud. Then you can access this note from any device using Evernote synchronization

Can I encrypt data on one device and then access it on another?

Yes, of course. Data, encrypted on one device can be easily decrypted on another device. The only thing you need is password (encryption key). Since password is not sent anywhere and stays local, you need to specify the same password on each device with Saferoom installed. If you change password on one device and encrypt data using new password, to decrypt it you need to change password on all other devices.

Please check the following links:

Password is stored on a local PC – is it safe?

To store your password, Saferoom uses the OS built-in tools, like KeyChain in MacOS and ProtectedData in Windows. Of course these tools do not provide 100% protection, so for better security you should use 3rd party security tools (antivirus, firewall and etc.)

On what platforms Saferoom will be released?

Currently Saferoom is available on Windows 7/8/8.1, Mac OS and iOS platforms. Then we’re planning to release Saferoom for Windows Phone and Android.

Saferoom Windows

Where can I get Saferoom Windows?

Saferoom Windows can be downloaded from here. You can download 32-bit or 64-bit version. After you download the MSI file, please start it and follow the wizard instructions

I have version Saferoom Windows v1.0 – what should i do?

Saferoom v1.0 is deprecated and replaced by Saferoom v1.1. When upgrading from v1.0 to v1.1 and later, please note the following:

  • Before installing v1.1, please uninstall the v1.0 version. By default Windows uninstaller doesn’t delete configuration files. Please also delete everything inside the Saferoom temporary folder. Assuming that your system is installed on disk C, this folder is located here: C:/Users/[username]/AppData/Local/SECOM/. Please note that folder is hidden by default, so you need to enable Hidden Folder display in your Windows OS.
  • Saferoom v1.0 uses 3 notebooks: 2 Local notebooks and 1 synced notebook. Saferoom v1.1 version uses 4 notebooks.

    If specified notebooks don’t exist, Saferoom v1.1 creates them as LOCAL notebooks. If you want to continue using notebooks, created by v1.0, you can specify them during Initial configuration. But please note that Saferoom doesn’t check the Notebook type (Local or Synced), so please make sure that original/decrypted data always stays in LOCAL notebooks

Are there any password restrictions?

Saferoom Windows doesn’t check your password strength – the only thing it checks is the password length. Minimum length should be 8 characters, maximum length – 128 characters

Can I use the existing notebooks as a Saferoom notebooks?

Yes, you can. During Saferoom notebooks configuration, just specify the name of your existing notebook. But please note, that Saferoom doesn’t check your notebook type – LOCAL or SYNCED. If specified notebook doesn’t exist, Saferoom creates a LOCAL notebook. But if specified notebook exists, Saferoom doesn’t check if it is LOCAL or SYNCED – it just starts to use it. Be careful! We recommend to store all data, that you want to encrypt, and also decrypted data in the LOCAL notebooks

I don’t see my encrypted notes. What should i do?

If you initiate the encryption procedure and don’t see the encrypted notes, please check the following:

  • Clear the Note Cache to make sure that note is not in it.
  • Check the application log for [ERROR] messages. To open Application log, open the main window and click Details button
  • Check “saferoom.log” file. Assuming that your system is installed on Disk C, this file is located here: C:/Users/[username]/AppData/Roaming/SECOM/. This folder is hidden by default – you need to enable Hidden Folders display in your Windows OS

If you don’t find anything suspicious and still have problems encrypting your notes, please contact us at support@getsaferoom.com

I forgot my current password – how can I set new password

By default Saferoom allows you to change your current password from application menu. But in order to do this, you need to specify your current password. Obviously if you forget your current password, this is a not an option. The only option is to reset the Saferoom settings. Please follow these steps:

  1. Close Saferoom application
  2. Go to AppData Roaming folder. Assuming that your system is installed on Disk C, this folder is located here: C:/Users/[username]/AppData/Roaming/
  3. Find and delete saferoom.config file
  4. Restart application, specify new password and configure Saferoom notebooks

Starting from this moment, Saferoom will encrypt everything using new password. If you’re using Saferoom on other platforms, you should also change password on these platforms

Saferoom MacOS

[ In progress ]

Saferoom iOS

[ In progress ]